Freycinet Charters & Maritime Services Pty Ltd

General operational Terms & Conditions

  • All Passengers who intend to proceed ashore into Freycinet National Park are required to hold a valid National Parks Pass – These can be purchased online or on-board; or, they can be obtained in person from the Freycinet National Park Visitors Centre ashore beforehand.

  • Tasmania’s weather can be quite unpredictable at times. Consequently, all ‘Beach Drop-offs’, ‘Beach Pick-ups’ and Personalised Charters are subject to weather conditions. Accordingly, we reserve the right to cancel your transfer service at any time if we conclude that the conditions exceed or operating limits; or, that the conditions or activities sought may endanger passengers.

  • Due to changeable and sometimes unpredictable weather conditions, sea states and the size of our vessel, all passengers need to be physically fit enough to walk back from their drop off point in Freycinet National Park to the Wineglass Bay Car Park (in Coles Bay) if we deem that the prevailing conditions are beyond our safe operating limits and our service is delayed or postponed for any reason. This means that all passengers proceeding ashore should do so only with appropriate footwear, clothing, maps, a mobile phone and adequate drinking water supplies, just in case.

  • While passenger details and full payment are required beforehand to secure your booking, there are times when it may be possible to just turn up, board and pay for your travel right there and then. We're sure you will understand that pre-paid passengers must take priority in these circumstances.

  • While we encourage passengers to bring their own equipment, you should note that passengers are solely responsible for the whereabouts, the loss of or damage to their own personal equipment.

  • Please be advised that although infants travel free of charge, a seat is not allocated to them individually. A dedicated seat for an Infant will need to be booked separately.

  • We advise and encourage all passengers to consider arranging appropriate travel insurance that covers 'Adventure Tourism', 'Eco-Tourism' or similar activities.

  • Passengers are required to be at any particular departure or pick-up point 10 minutes prior to scheduled departure or arrival.

  • We allow for a maximum of (one) 20kg Backpack or Bag per person – Excess baggage will attract a charge of $15 per equivalent item unless negotiated beforehand.

  • Passengers who wish to proceed ashore while travelling with Freycinet Charters will be required to be physically mobile and agile enough to board the vessel via a step or ladder from designated wharf facilities or from a beach. Passengers may also be required to step off or climb down from the vessel via a boarding ladder into water no deeper than waste-deep or onto the sand any particular drop off point.

Cancellation & Refunds Policy

Pricing Currency + Goods & Services Tax (GST)

  • All prices on our website are in Australian Dollars (AUD) and all prices automatically include GST.

  • We want you and yours to have a great time while you’re with us and we aim to keep your travel plans flexible. However, our daily tours and Personalised Charters are often fully booked and we do take waiting lists for other passengers interested in coming along.

  • Therefore if you are running late or you decide not to join us on a transfer or charter, we’d be most grateful if you could take the time to contact us by calling on (03) 6257 8051 or 0458 590 748 to cancel your booking (100% booking fee will be charged if less than 24 hrs notice given). This gives us an opportunity to re-sell your seats to other passengers.

Variation of Tours

  • We reserve the right to cancel or vary any Tour or Personalised Charter and will incur no liability for any such cancellation or alteration.

Product Refund Policy

  • The following applies to refunds:

    • Client may cancel for any reason up to 24 hours of a River Cruise or Personalised Charter - 100% refund.

    • Please note that Client forfeits 100% of their booking fee if they initiate a cancellation with less than 24 hours notice.

    • Freycinet Charters reserves the right to cancel a booking or charter due to weather, sea-state or any other operational reasons at any time with - 100% refund.

  • Please keep your proof of purchase (e.g. a receipt).

  • Please note that gift vouchers cannot be refunded or redeemed for cash.

  • “All ALIPAY payments cannot be refunded after 90 days*” from date of original booking date/time (this policy directive is out of our hands and is specified under Alipay policies), *this overrides our refund policy.

Delivery Policy

  • Where you purchase goods that require delivery, any costs associated with delivery will be incurred by the purchaser.

More Information

  • For more information please contact Freycinet Charters by telephone on: (03) 6257 8051, by Mobile on: 0458 590 748 or by email at: freycinetcharters@bigpond.com

Copyright

Copyright © 2019 Freycinet Charters & Maritime Services Pty Ltd, ACN: 610302157

  • The following information applies to the Freycinet Charters & Maritime Services Pty Ltd’s website (https://www.FreycinetCharters.com & https://www.FreycinetCharters.com) and any other online presence.

  • The website, its content, text, images and associated material is owned and copyrighted by Freycinet Charters & Maritime Services Pty Ltd (some images stated otherwise). By accessing and using the website, you agree to be bound by these terms of use. Freycinet Charters reserves the right to change these terms and conditions from time to time and will do so at its sole discretion.

  • You are permitted to view, copy, print, link and distribute the information contained in this website for personal, non-commercial purposes subject to your agreement that you will not modify the information or graphics and you will display the copyright notice on all information used from this site.

  • Printing or distributing the information contained in this website for commercial purposes is strictly forbidden without prior written consent, which can be obtained by email freycinetcharters@bigpond.com.

  • This website may contain links to third party websites which are not under the control of Freycinet Charters. Any links to other websites should not be taken as our endorsement of the content as we are not responsible for the content of any third party websites.

Privacy Policy

  • Freycinet Charters respects and protects the privacy of our passengers and visitors to our website.

  • All information collected is processed in accordance with the National Privacy Principles, established under the Privacy Act 1988 (C'wth). The information provided by you when you make a booking or make an enquiry through our website ("personal information") and any other information sent to us by you or otherwise obtained by us about you is only used for the purposes of responding to your enquiry; processing your booking; providing a personalised service; providing you with goods and services you have requested; fulfilling our obligations under law; assisting and evaluating how visitors use our website.

  • Although Freycinet Charters may share general information about our website visitors and guests with third parties, this data is collated into aggregate measures and contains no details which could identify specific individuals. For example, we use Squarespace, Rezdy and Google Analytics to report on statistical information about our website visitors including time spent on website, the pages viewed, location, technology, demographics but this does not contain any personally identifiable information.

  • If you travel on one of our tours or make a payment to us, we are required by law to keep a record of passenger details and financial transactions. You can rest assured that individually identifiable information is not disclosed to any third party for any purpose other than dealing with a purchase or enquiry from you, or fulfilling our obligations under law.

  • Please contact freycinetcharters@bigpond.com if you have any questions or concerns about how we store and use your information. We reserve the right to amend this privacy policy from time to time.